Alternatives: Other CRMs offer broader capabilities depending on your needs.You also only get access for up to two users. You want more advanced features on your freemium plan: Insightly is relatively limited in terms of freemium features to just contact storage and direct email communications.It’s less robust than Bitrix24 but easier to use. Capsule CRM is another solid option for freemium project management. Alternatives: Bitrix24 is the best alternative that has free project management.You need free project management: While Insightly used to offer no-cost access to project management features, its pricing tiers have changed and now require the Plus plan for $29 per user, per month for those capabilities.Built-in task and project management with calendar sync.Up to 10 artificial intelligence (AI) content assists for getting help writing emails.Opportunity management with custom milestones, reasons-lost tracking, and stale opportunity alerts.Zapier integration to create dataflow automations.Unlimited tracks that create task sequences to oversee entire processes.Gmail and Outlook sync to use the email system in the CRM.Up to 250 contacts with tagging options and activity tracking.Similarly, ClickUp has unlimited “item” storage, which can be used for any type of record, including tasks, contacts, customers, leads, and deals. Alternatives: Bitrix24 comes with unlimited contact storage.Users can only store up to 250 contacts before they need to upgrade to the Starter plan for $18 per user, per month. You need more data record storage: Data capacity is one of the main issues with the freemium Capsule CRM.Alternatives: Certain products, such as HubSpot CRM, Bitrix24, and ClickUp, each offer unlimited user access on their free plan for larger teams. ![]() You have more than two team members: While a solid free-forever plan for its deal tracking, project management, email, and enrichment features, Capsule CRM only gives access for up to two users-tied for the lowest of any product on this list.Deal tracking on up to one sales pipeline.Lead and contact management with activity tracking.There’s also HubSpot CRM, Capsule CRM, and Insightly, which are excellent for no-cost email capabilities. Alternatives: Freshsales is a great option if you specifically want free telephone features in your CRM.Engaging contacts via a phone, email, live chat, or other channel requires a paid subscription. You want communication features included for free: The Free plan for Zoho is limited in that it mostly just provides data management features for storing accounts, leads, contacts, deals, and documents.Alternatives: Bitrix24, HubSpot CRM, and ClickUp are tremendous alternatives for user capacity that offer unlimited user capacity on the free plans.You need more than three free users: Zoho CRM’s freemium plan only allows access for up to three users-not ideal if you’re a startup team that exceeds that number.Contact center with web forms for collecting lead data and social media integrations to receive Facebook or Instagram messages.Client profile storage with activity planning and tracking plus task reminders.Online store management with ability to process up to 100 orders and set up self-service payments.Project management module with multi-view milestone tracking and task management. ![]()
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